Warranty
Ted's Exclusive Warranty
Many of Ted’s Floors & Beyond products are made here in the United States and come with amazing individual product warranties. They’re designed to offer the best looks and last for decades. That means we can stand behind our products and installation with warranties and satisfaction guarantees you won’t find anywhere else.
With our Lifetime Warranty on our broadloom carpet collections, you can purchase new carpet knowing your investment will be protected. You can read more about our Warranty Guidelines for more information below.
Exclusive Lifetime Warranty Guidelines
Ted’s Floors & Beyond warrants that your carpeting will remain stain resistant to most household food beverage substances from the date of the original installation in an owner-occupied residence in a proper indoor installation for as long as you own your carpet. This warranty coverage runs from the date your carpet is installed for as long as you own it (non-transferable).
This Limited Lifetime Stain Warranty specifically excludes stains from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, feces, oil-based substances, and vomit.
Also specifically excluded: any carpet which has been treated after installation with any silicone-based anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or other abusive conditions; damage due to the application of improper cleaning agents; deterioration in appearance not related to staining of pile fibers. This warranty is voided if you fail to follow recommended carpet care and cleaning instructions.
Cleaning the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.
Limited Lifetime Soil Warranty
Ted’s Floors & Beyond warrants that your carpeting will resist soiling by most common household soil. If you properly maintain our carpet, soil will clean up more thoroughly, and less residue will remain on your carpet. This warranty coverage runs from the date your carpet is installed for as long as you own it (non-transferable). Soil resistance means the ability of your carpet to resist (i.e. minimize or withstand) retention of the common dry dirt normally associated with carpet. Keep in mind, light-colored carpets will show soiling more than darker colors and will require more frequent maintenance to retain their appearance.
Any carpet which has been treated after installation with any silicone-based anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or other abusive conditions; damage due to the application of improper cleaning agents; deterioration in appearance not related to staining of pile fibers. This warranty is voided if you fail to follow recommended carpet care and cleaning instructions.
Cleaning the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.
Limited Lifetime Abrasive Wear Warranty
Ted’s Floors & Beyond warrants that your carpeting will not abrasively wear away by more than 10% in any area of the carpet when used in an owner-occupied residence in a proper indoor installation from the date of the original installation for as long as you own your carpet (non-transferable). Proper installation requires use of a suitable pad with a thickness of 7/16" or less and minimum 6-lb density, following the Carpet & Rug Institute Installation Standards effective October 1, 2009. Consult Ted’s Floors & Beyond for details. Abrasive wear means fiber loss, and not changes in appearance such as crushing or matting.
Carpet installed outdoors or in areas subject to other than ordinary shoe traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty.
